Now Hiring - Inside Sales and Support in Pleasanton, CA

Introducing Cheetah:

Restaurants and small businesses account for hundreds of billions of dollars in annual purchasing, yet most of it happens offline. From the humblest NYC slice and a cup of joe to museum-quality lattes (and, yes, avocado toast), each order represents a long paper trail and a series of truck deliveries.

Cheetah is already streamlining the daily workflow of hundreds of restaurants and small business owners. Using Cheetah's services, they manage millions of dollars in monthly purchasing, while Cheetah eliminates the burden of costly sales reps and inflexible, inefficient distribution centers. Partnering with the largest wholesale suppliers in the US, Cheetah is bringing Silicon Valley user experience and data-driven insight into a space that hadn’t changed much in decades. In the process, we're helping to reintroduce the small business owner to the small farmer, global supply chains to familiar faces; and delivery and logistics workers to increased mobility and new opportunities.

At Cheetah, a relentless executive team has set out to change this reality, armed with deep industry and entrepreneurial experience, personal conviction, and $70M in funding from Eclipse, Floodgate, and the early backers of Facebook, Lyft and Airbnb.

Operating smack in the middle of supply and demand, Cheetah has introduced unprecedented transparency in pricing and inventory to the SMB marketplace. In doing so, Cheetah allows the people who form the backbone of local economies to focus on what they love: cooking great food and providing excellent service. From the convenience of their phones, business owners can now order whatever they need, discover new, rare or seasonal specialty products, and prioritize their customers. No more rushing to unload your double-parked van, or waiting anxiously for a truck to show up with your weekly allotment of boxes.

About the Inside Sales and Support position:

We are a fast growing, startup tech food distribution company serving restaurants, cafes and other food service businesses in the Bay Area. We are looking for an experienced and skilled customer service professional who can resolve customer questions and offer solutions to drive company revenue. Duties include receiving inbound calls, processing incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Provide contact and liaison between customers and the sales/distribution departments.

Responsibilities:

• Present and sell company products and services to new and existing customers
• Prospect and contact potential customers
• Resolve customer inquiries and complaints
• Keep customers aware of latest developments and new items
• Enter orders (from phone and email) for next day delivery
• Receive a high volume of inbound calls and place outbound calls to customers
• Processing incoming orders (phone, web, email)
• Troubleshoot and resolve customers; service or billing complaints
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and
• DSR’s. Respond to delivery/routing questions and issues from customers
• Respond promptly to customer inquiries
• Serve as backup to cover breaks and time-off
• Other duties as assigned by manager

Education/Training:

• High School diploma or equivalent (required). College coursework or degree (preferred)
• Related Experience:Minimum of 1-year customer service call center environment experience (preferred)

Experience in food service distribution (preferred)

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Bi-lingual in Spanish (highly preferred)
• Working knowledge of Microsoft Office products (e.g., Word, Excel, Access, and Outlook) or Google Suite (Docs, Sheets, Calendar, Slides, etc.)
• Familiarity with CRM platforms (optional)
• Excellent typing skills
• Ability to build rapport with clients
• Ability to work well under pressure
• Attention to detail and accuracy
• Can multi task with a positive ‘can do’ attitude
• Strong people skills (especially on phone)
• Deadline and detail-oriented
• Foodservice experience is a plus
• Social Media Marketing is beneficial

Job Type:

• Full-time, Monday to Friday, 8am - 5pm

Salary:

• $20.00/hour

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid training

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Pleasanton, CA 94566: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you completed High School level of education or Equivalent (GED)?
• Do you have Sales and/or Call Center experience?
• What is your typing speed?
• Rate your proficiency of MS Office & Google Suite in the scale of 1-10.
• If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status? If yes, you can always opt-out by replying STOP.

Experience:

• Customer service: 5 years (Required)

Work Location: In person